Lightenwells Shipping
Effective Date: October 1, 2026
Thank you for shopping with Lightenwells. This Shipping Policy explains where we ship, estimated processing and delivery times, shipping costs, tracking, address changes, and how we handle shipping-related issues.
Lightenwells currently ships only to supported addresses in the United States.
If an address cannot be serviced, we may contact you for an alternative address or cancel and refund the order.
Lightenwells products are fulfilled and dispatched from Hong Kong.
Orders are transported internationally to the United States and may be delivered by an international carrier, a local carrier, or a combination of carrier services.
We offer free standard shipping on all orders delivered to supported addresses in the United States.
No shipping charge is added at checkout for orders that we accept for delivery to these destinations.
Orders are processed on business days, normally Monday through Friday, excluding applicable public holidays.
Our order cut-off time is 5:00 PM Hong Kong Time (HKT), Monday through Friday, excluding applicable public holidays. Orders placed after the cut-off time will be processed on the next business day.
Estimated delivery times begin after an order is placed and include both processing and transit time.
| Destination | Processing Time | Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| United States | 1–5 business days | 8–10 business days | Approximately 9–15 business days |
Total Delivery Time = Processing Time + Transit Time, depending on your delivery location.
You will receive a shipping confirmation email when your order is dispatched.
When tracking is available, the shipping confirmation email will include your tracking number and a link to view delivery updates.
Orders may be delivered by FedEx, USPS, DHL, or another available carrier, depending on the destination, package size, and shipping service selected.
Please allow a few business days after shipment for tracking information to become active in the carrier’s system.
You may also visit our Track Your Order page.
Because orders are dispatched from Hong Kong, customs processing may apply to shipments delivered in the United States.
Applicable customs duties and import charges for orders delivered to supported U.S. addresses are included in the product price and covered by LightenWells. Customers will not be required to pay additional customs duties or import charges upon delivery. Any applicable sales tax will be shown at checkout before payment.
Please review your shipping address carefully before placing an order.
If you need to update an address, please use the customer-support contact details in Section 11 as soon as possible. We will make reasonable efforts to assist with address changes before an order ships.
Once an order has shipped, address changes cannot be guaranteed. Any carrier address-change, redirection, storage, re-delivery, or related fees after shipment are the customer’s responsibility.
Lightenwells is not responsible for delayed, failed, or misdelivered orders caused by an incorrect, incomplete, or inaccessible address provided by the customer.
If your package is lost, arrives damaged, or is marked as delivered but you cannot locate it, please use the customer-support contact details in Section 11 as soon as possible. Where possible, please contact us within 7 calendar days of the delivery date or the date you became aware of the issue.
We will review the issue with the carrier and provide an appropriate solution where applicable. Depending on the circumstances, this may include a replacement product, replacement part, or refund.
You may request to cancel an order before it has shipped by using the customer-support contact details in Section 11.
If cancellation is confirmed before shipment, we will issue a full refund. Once an order has shipped, it cannot be cancelled. You may instead request a return in accordance with our Return & Refund Policy.
If a package is returned to us because the address was incorrect, delivery was refused, the package was unclaimed, or the recipient was unavailable, we may contact you to arrange re-shipment.
Customers may be responsible for additional shipping, redelivery, return-to-sender, storage, or carrier fees resulting from a failed delivery.
For shipping questions or order assistance, our customer-support team is here to help.
Lumihue Technology Limited
support@lightenwells.com
+852 97406439
Monday–Friday, 9:00 a.m.–5:00 p.m. (HKT)
19H, Maxgrand Plaza
No. 3 Tai Yau Street
San Po Kong, Hong Kong
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