LUMIHUE TECHNOLOGY LIMITED
19H MAXGRAND PLAZA, NO. 3 TAI YAU STREET
SAN PO KONG, HONG KONG
+852 47486135
support@lightenwells.com
Effective Date: August 13, 2026
Thank you for shopping with Lightenwells. This Shipping Policy explains where we ship, estimated processing and delivery times, shipping costs, tracking, address changes, and how we handle shipping-related issues.
Lightenwells currently ships to eligible addresses in the United States and Canada only.
We do not currently ship to:
If an address cannot be serviced, we may contact you for an alternative address or cancel and refund the order.
Lightenwells products are shipped from China.
Your order may be transported internationally and delivered by a local or regional carrier after customs processing.
We offer free standard shipping on eligible orders delivered to the United States and Canada.
Shipping costs, if any apply to a specific order or destination, will be clearly displayed at checkout before payment is submitted.
Orders are processed on business days, Monday through Friday, excluding U.S. federal holidays.
Estimated shipping times begin after an order has been processed and handed to the carrier.
| Destination | Processing Time | Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| United States | 1–5 business days | 5–7 business days | Approximately 6–12 business days |
| Canada | 3–5 business days | 8–10 business days | Approximately 11–15 business days |
Delivery estimates are provided as guidance and are not guaranteed. Actual delivery times may vary due to carrier operations, customs processing, weather, peak-season volume, address issues, or other circumstances outside of Lightenwells’ control.
The delivery estimate shown at checkout for your specific order will apply if it differs from the general estimates in this policy.
We use tracked shipping services and may use carriers including:
Once your order has shipped, we will send a shipping confirmation email with a tracking number, where available. Tracking updates may take several business days to appear after the shipment is accepted by the carrier.
For eligible orders delivered to the United States and Canada, applicable duties and import charges are included in the product price.
Customers should not be required to pay additional customs duties or import charges upon delivery. However, if a carrier or customs authority requests additional information or payment because of customer-provided information, local rules, or circumstances outside our control, delivery may be delayed.
Please review your shipping address carefully before placing an order.
If you need to update an address, contact us promptly at support@lightenwells.com. We will make reasonable efforts to assist with address changes before an order ships.
Once an order has been shipped, address changes cannot be guaranteed. Any carrier address-change, redirection, storage, or re-delivery fees after shipment are the customer’s responsibility.
Lightenwells is not responsible for delayed, failed, or misdelivered orders caused by an incorrect, incomplete, or inaccessible address provided by the customer.
If your package is lost, arrives damaged, or is marked as delivered but you cannot locate it, please contact us at support@lightenwells.com within 7 days of the delivery date or the date you became aware of the issue.
Please include:
We will review the issue with the carrier and, where appropriate, may offer a replacement, replacement part, or refund.
If a package is returned to us because the address was incorrect, delivery was refused, the package was unclaimed, or the recipient was unavailable, we may contact you to arrange re-shipment.
Customers may be responsible for any additional shipping, redelivery, return-to-sender, or carrier fees resulting from the failed delivery.
For shipping questions or order assistance, contact:
LUMIHUE TECHNOLOGY LIMITED d/b/a Lightenwells
Email: support@lightenwells.com
Phone: +852 47486135
Mailing Address:
LUMIHUE TECHNOLOGY LIMITED
19H MAXGRAND PLAZA, NO. 3 TAI YAU STREET
SAN PO KONG, HONG KONG
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