Payment Policy
Secure Payment Options, Clearly Explained.
Effective Date: August 25, 2026
This Payment Policy explains the payment methods currently available on lightenwells.com and how payments are processed.
Accepted Payment Methods
We accept the payment methods displayed at checkout, which may include:
- American Express
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
- Apple Pay
- Google Pay
- Klarna
- PayPal
Available methods may depend on your location, device, browser, eligibility, card issuer, and the payment provider’s checkout settings. The options shown at checkout for your order are the methods available to you.
Credit and Debit Cards
Eligible American Express, Diners Club, Discover, JCB, Mastercard, and Visa credit and debit cards may be accepted through SHOPLINE Payments. Card acceptance is subject to the payment provider, card network, and card issuer.
Card payments may be subject to validation, authorization, and security checks. Your card issuer may ask you to complete verification, such as 3D Secure or a one-time security code.
If a payment is declined or requires verification, please contact your card-issuing bank.
Apple Pay and Google Pay
Apple Pay and Google Pay may be used when they are displayed at checkout and are supported by your device, browser, location, and payment method.
Klarna
Klarna may be available for eligible orders and customers in supported locations. Any payment schedule, terms, and eligibility requirements will be shown by Klarna during checkout.
PayPal
PayPal allows customers to complete payment using an eligible PayPal account or another payment option made available by PayPal.
When you choose PayPal, you may be redirected to PayPal to confirm your payment. PayPal may ask you to sign in, confirm your payment method, or complete additional security checks.
Payment Security
Payments are processed by SHOPLINE Payments or PayPal, depending on the method you select. We do not directly store your full card number or PayPal login credentials on our servers.
Each payment provider processes payment information under its own privacy policies, terms, and security procedures.
Order Payment and Confirmation
Your order will be processed after successful payment authorization. You will receive an order confirmation email after your order is placed.
If we are unable to accept or process an order, we may cancel the order and issue a refund for any amount successfully charged, in accordance with our Terms of Service.
Contact Us
For payment-related questions, please contact our customer-support team.
support@lightenwells.com
+852 97406439
Monday–Friday, 9:00 a.m.–5:00 p.m. (HKT)
Lumihue Technology Limited
19H, Maxgrand Plaza
No. 3 Tai Yau Street
San Po Kong, Hong Kong