Warranty

1. Warranty Coverage

Eligible Products

This warranty applies to Lightenwells products purchased directly from lightenwells.com, unless a product page expressly states that a different warranty applies.

Warranty Period

Lightenwells warrants that eligible products will be free from defects in materials and workmanship under normal, intended home use for three (3) years from the date of delivery.

This warranty covers product failure or damage caused by a verified manufacturing defect in materials or workmanship.

Available Remedies

If a covered defect is confirmed, Lightenwells may, at its discretion:

• Repair the product
• Provide a replacement product or replacement part
• Provide a full or partial refund, where appropriate

2. What Is Not Covered

This limited warranty does not cover damage, defects, or product failure caused by:

• Misuse, abuse, neglect, accidents, or improper handling
• Use contrary to product instructions, warnings, or intended purpose
• Unauthorized modification, disassembly, alteration, or repair
• Improper installation, storage, maintenance, or cleaning
• Damage caused by drops, impact, liquids, power surges, or external events
• Normal wear and tear that does not affect product function
• Commercial, rental, or other non-personal use
• Customer-caused or other human-caused damage

3. How to Submit a Warranty Claim

To submit a warranty claim, use the customer-support contact details in Section 6 and include:

• Your order number or proof of purchase
• The email address used to place the order
• The product name
• A clear description of the issue
• Clear photos or videos showing the issue, when available

We may request additional information to evaluate your claim.

4. Warranty Review

Review Time

We aim to review warranty claims within 5 business days after receiving the required information.

Return Instructions

If your warranty claim is approved, we will provide instructions for the available remedy.

We may require the return of the product or affected part before issuing a replacement, repair, or refund.

If an approved warranty claim requires a return, Lightenwells will provide a prepaid return label or arrange another reasonable return method.

5. Limitations

This limited warranty is non-transferable and applies only to the original purchaser of the product.

This warranty gives you specific legal rights. You may also have other rights that vary by state or territory.

Nothing in this warranty limits consumer rights that cannot legally be excluded or limited.